Velofone are an Internet Telephony Service Provider we do not own or operate a Mobile (GSM) Network therefore, you have either an existing Mobile Contract or a new Mobile Contract with Vodafone or another Mobile Network Operator.

You will continue to receive your Mobile Telephone Bill as normal.  You will also receive a Velofone Telephone Bill which will include your Velofone Monthly Subscription in advance together with your Velofone Call Charges for the previous month.

Your bill date will be determined by which date you sign up and then set to that date each month thereafter.

The answer to this depends on the access point itself and the level of radio interference. Some are high powered and can reach 100 metres. Access Points in buildings or noisy radio environments can be usable for only 10 metres (or, loosely two thin walls or one thick one). Note that WiFi laptops will typically work at two or three times the range of a mobile handset as they have a much larger antenna behind the screen. Hotspots can cover huge distances such as entire cities so distance from a hotspot is relative to the hotspot location.

Simply ‘Ease Of Use’, the team at Velofone have been concentrating on delivering not only a low cost proposition but one that users can use seamlessly, no complicated key presses, changing of wireless LAN profiles or change of SIM. Simply switch on your Velofone enabled device and make calls, Velofone makes the routing decisions for you. If a WLAN or Wi-Fi connection is available the call will be made across the least cost route.

A hotspot is a venue or area where access to the internet is available through Wi-Fi enabled mobile devices such as Laptops & mobile phones.

VOIP stands for Voice Over Internet Protocol. It is the routing of voice conversations over the Internet or any other IP-based network. The voice data flows over a general-purpose packet-switched network, instead of traditional dedicated, circuit-switched voice transmission lines.

Check the internet connection & router

Ensure the WiFi option on the handset is set to On

Check you have entered the correct SSID name & security key

1 – Check you have an internet connection by attempting to browse the web. You must have an internet connection for Velofone to register.

2 – If you do have an internet connection, check your account details are in place on the Account Settings page. To check select Menu>Options>Login